Description of Binding Agreement

These Terms and Service create a legally binding agreement between the property owner ("Customer") and RoofMate, including its owners, employees, and subcontractors ("Company"). This agreement covers all provided roofing, UPVC, and roof cleaning services, including pressure and non-pressure washing.

RoofMate may update these terms without notice. The latest version is accessible via our website and through links in our emails or on quotes and invoices. Continued use of our services after updates constitutes acceptance of the new terms.

By requesting services from RoofMate, the Customer agrees to these terms.

 

Authorizations:

The customer authorizes RoofMate to access the property for the purpose of performing the roofing services as requested. The customer acknowledges that while RoofMate strives to complete services within the scheduled timeframe, delays may occur due to factors beyond our control, including but not limited to adverse weather conditions, equipment malfunctions, or other unforeseen operational challenges.

In the event of such delays, RoofMate reserves the right to reschedule the service to the next available business day. We will make every effort to accommodate a prompt rescheduling, taking into consideration existing commitments and prevailing weather conditions.

Furthermore, the customer grants RoofMate permission to visit the property with minimal or no prior notice if necessary to assess the service requirements before the scheduled date of service or to verify the completion of work afterwards.

Safety and Compliance: The customer confirms that all RoofMate activities on the property will adhere strictly to current UK building and safety regulations.
Access to Utilities: The customer agrees to provide access to necessary utilities such as water and electricity to facilitate the completion of services.
Protection of Property: RoofMate commits to protecting the property and surrounding areas from damage during operations, with a clear strategy for debris removal and site cleanup following service completion.
Neighbor Notification: If required, the customer will assist in notifying adjacent property owners about the upcoming work, particularly for projects that may impact neighboring properties.
Damage Disclosure: The customer is responsible for informing RoofMate of any known risks or potential hazards associated with the property prior to service commencement.
Right to Refuse Service: RoofMate reserves the right to refuse service or halt operations if unforeseen unsafe conditions are discovered, or if pre-agreed conditions for safe access are not met.
Cancellation and Rescheduling: The terms for cancelling or rescheduling a service by either the customer or RoofMate, including any potential fees, will be clearly communicated and agreed upon prior to service commencement.

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Risks and Releases of Liability Acknowledgement

• RoofMate technicians are highly trained and use appropriate equipment and techniques suited for various roofing services. Despite our commitment to safety and precision, there remains an inherent risk of damage during roofing operations. This risk can arise from existing conditions such as prior neglect, inadequate maintenance, or the use of substandard building materials. Homeowners are advised to follow manufacturers' maintenance recommendations for all property surfaces to mitigate such risks.

• Prior to any roofing services, it is essential that homeowners address any areas of concern, particularly those that could affect the integrity of the roof's watertight seal. This proactive measure helps prevent potential damage. Homeowners assume all risks and take full responsibility for any damage that may occur due to lack of maintenance or pre-existing vulnerabilities.

• On the day of service, RoofMate will document any pre-existing damage and will photograph these areas for reference. Should new damage be discovered during our operations, work will be halted immediately. This allows for homeowner inspection and acknowledgment of the new damage, ensuring transparency.

• RoofMate implements specific procedures to minimize the impact of our services on the surrounding environment, including protective measures for nearby plant life. In the event of any adverse effects on vegetation, RoofMate will assess the situation to determine whether recovery is expected or if the plant life has been irreversibly damaged. Following this evaluation, we will outline our proposed plan of action.

• By engaging RoofMate's services, the customer acknowledges and accepts these terms, assuming all related risks and liabilities.

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RoofCare Protection Plan

1. Coverage Provided
The RoofCare Protection Plan provides coverage for the following services:
A. Roof Inspections
Two drone inspections per year are included.
Inspections will be scheduled at six-month intervals, with the first inspection taking place six months after the sign-up date.
RoofMate will provide a full inspection report with recommendations, photos, and any identified issues.
B. Roof Repairs
Up to £500 of roof repairs per year are included in the plan.
RoofMate will cover the cost of standard repairs (excluding storm damage, wear from external factors, or damage caused by other contractors).
Repairs are subject to an inspection, and an estimate will be provided before any work is carried out.
C. Gutter Cleaning
One free gutter cleaning per year is included.
This cleaning is to prevent water blockages and potential damage from overflowing gutters.
Gutter cleaning will be carried out as part of the roof inspection service or scheduled separately.
2. Additional Coverage – Referral Program
RoofCare by RoofMate offers a referral program that allows the Customer to earn additional coverage. Details are as follows:
Referrals: For every successful referral where a new customer signs up for the RoofCare Plan, the referrer will receive an additional £100 in coverage, up to a maximum of £1,000, which includes the £500 standard coverage.
Maximum Coverage: The total amount of coverage through referrals and standard coverage cannot exceed £1,000 per year.
Referral Criteria: To qualify for referral rewards, the new customer must sign up for a full 12-month plan. Referrals are only valid if the new customer mentions the referrer’s name and telephone number during the sign-up process.
3. Exclusions
The following are excluded from coverage under the RoofCare Protection Plan:
A. Storm & Weather Damage
Damage caused by extreme weather conditions, including but not limited to severe wind conditions, hail, storms, lightning, or flooding, is not covered under this plan.
B. Pre-Existing Damage
RoofCare will not cover any pre-existing damage to the roof or gutters that was not disclosed at the time of the first inspection or that occurred before the start of the plan.
C. Damage from Other Contractors or Third Parties
Roof repairs, modifications, or issues caused by third-party contractors or unauthorized individuals will not be covered.
RoofMate reserves the right to refuse repairs if they determine that the issue was caused by non-compliance with the plan’s terms or by unauthorized contractors.
D. Roof Replacement
The RoofCare Plan does not cover the cost of full roof replacements. RoofMate will recommend roof replacement only if the roof is deemed beyond repair during an inspection.
4. Customer Responsibilities
A. Cooperation with Inspections
The Customer agrees to cooperate with RoofMate by providing access to the property for scheduled inspections and maintenance work.
The Customer is responsible for ensuring that the roof is accessible and safe for inspection and repair.

B. Reporting Issues
The Customer must promptly report any significant roof issues outside the scope of standard inspections. Failure to report may result in issues worsening, which may not be covered under the plan.
C. Payment Responsibilities
The Customer agrees to pay the monthly fees for the RoofCare Protection Plan by the due date, which covers all plan services within the specified period.
Non-payment may result in the suspension or termination of services.
5. Limitations of Liability
RoofMate’s liability under this agreement is limited to the value of the Plan and the services provided therein. In no event shall RoofMate be held liable for indirect, incidental, or consequential damages.
RoofMate makes no representations or warranties other than those expressly set out in this agreement. All services are provided “as is”, and RoofMate does not guarantee the avoidance of future damage, defects, or issues.
6. Cancellation and Termination
A. Customer’s Right to Cancel
The Customer may cancel the RoofCare Protection Plan within 14 days of the initial sign-up date for a full refund, provided no services have been rendered.
After 14 days, cancellations are accepted but no refund will be issued, and the plan will remain in effect until the end of the current month.
B. RoofMate’s Right to Terminate
RoofMate reserves the right to terminate the plan if the Customer fails to comply with the terms and conditions of the agreement, including non-payment or fraudulent claims.
In case of termination by RoofMate, no refund will be issued.
7. Renewal of the Plan
The RoofCare Protection Plan will expire at the end of each 12-month period. The RoofCare team will be in touch before your policy expires. 
Renewal fees may be subject to change, and the Customer will be notified of any price adjustments in advance.
8. Data Protection and Privacy
RoofMate respects the Customer’s privacy. The personal information provided will only be used for purposes related to the RoofCare Plan, including processing claims, scheduling services, and sending relevant communications.
For more details, please refer to our Privacy Policy on the RoofMate website.
9. Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts in the UK.
 

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Roof Cleaning acknowledgement

The customer acknowledges that pre-existing damage, such as cracked tiles or loose cement, may become more noticeable after cleaning. RoofMate will document any visible damage before starting work. It's understood that not all flaws may be detected, especially when roofs are initially inspected via photos or remotely through Google Earth. RoofMate is not liable for unrecognized flaws unless due to negligence.

During the initial inspection or the cleaning process, RoofMate may identify additional repair needs beyond those included in your quote. If extra repairs are required, we will provide an on-site quote or offer professional advice. Additional repairs agreed upon may be completed on the same day or rescheduled as needed.

Customers should note that:

Our cleaning may leave minor remnants which typically disappear within 14 days due to natural weathering.
RoofMate's treatment system is safe for your roof and the environment but harmful to aquatic life. Please inform us of any nearby water bodies to prevent harm.
Customers are responsible for ensuring that windows are cleaned post-service if necessary, as RoofMate focuses on roofing and not window cleaning.
On the day of service, please ensure:

An outdoor water supply is accessible, and all windows, doors, and electrical outlets are securely closed and turned off.
Pets are kept inside, and the work area is cleared of any sensitive materials.
Neighbors are notified about potential noise and mess.
The customer agrees to provide access to their residential water source for the duration of the cleaning service. If the water supply is inadequate, the customer must inform RoofMate beforehand to allow for appropriate preparations.

By requesting RoofMate's roof cleaning services, the customer agrees to these terms

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Roofing Services acknowledgement

RoofMate offers comprehensive roofing services including re-roofing, new roof installations, flat and pitched roof repairs or replacements, chimney works, and the installation of fascias, soffits, and guttering. Our services are performed as specified either verbally or in your written quotation and report, supported by a workmanship guarantee of either 15 or 5 years, dependent on the scope of work.

Project Timeline: We provide an estimated completion timeline for all projects. Please note that these are subject to change based on weather conditions, supply delays, or unforeseen challenges.

Payment Terms: Payment schedules are clearly outlined in our agreements. This includes any deposits required and the final payment due upon completion of the project. Late payments may incur additional charges as outlined in the contract.

Change Order Process: Any changes to the original scope of work will require a formal change order. This includes adjustments to the timeline and costs, which must be approved by both parties.

Warranties: All materials used in our roofing services come with manufacturer warranties, the specifics of which will be provided. Our workmanship guarantees are in addition to these warranties.

Dispute Resolution: Should disputes arise, RoofMate commits to resolving them through mediation or arbitration prior to legal proceedings.

Insurance and Licensing: RoofMate is fully insured and complies with all UK regulations applicable to roofing contractors, ensuring both safety and professionalism.

Site Safety and Access: Customers are responsible for ensuring that the work area is accessible and safe. We ask that you keep children and pets away from the work area during operations.

Subcontractors: RoofMate may occasionally use qualified subcontractors to maintain our standards of quality and efficiency. All subcontractors are managed by our primary team.

Environmental and Site Impact: RoofMate strives to minimize environmental impact. Upon project completion, we will ensure that the site is cleared of debris and left in a tidy condition, typically within 14 days.

Scaffolding and Waste Removal: The cost for scaffolding, skips, and necessary permits are generally included in our quotations. Scaffolding and skips will be removed within 14 days and 5 working days respectively, after full payment. If there are delays in removal, please contact us.

For additional repairs identified during service, RoofMate will provide an on-site quotation. If agreed, these can often be addressed on the same day or scheduled promptly.

Customer concerns or issues should be reported to RoofMate within 7 days of service completion. We commit to responding and addressing these concerns within 30 working days. This does not affect your statutory rights.

By requesting RoofMate’s roofing services, you agree to these terms.

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​Content Release & Use

Grant of Rights: The customer hereby grants RoofMate the right to use any photographs, videos, reviews, or descriptions of the property obtained in the course of providing services. This grant includes the use of such media in the company’s advertising, promotional materials, and training programs.

Purpose and Use: The authorized media will be used solely for advertising and training purposes within RoofMate. No compensation will be provided to the customer for the use of these materials.

Privacy and Confidentiality: RoofMate commits to maintaining the privacy and security of the customer by excluding sensitive information such as personal addresses or names from any public use of the media.

Limitation on Actions: The customer agrees not to pursue punitive or legal action against RoofMate concerning the use of the provided media under the terms of this agreement.

Withdrawal of Consent: Customers may withdraw their consent for the use of specific media by notifying RoofMate in writing. Upon receipt of such notice, RoofMate will cease the use of the specified media for any new materials going forward, though existing materials already in use may continue to be used.

 

If Any Damage Occurs

RoofMate is responsible for any damages directly caused by operator error, negligence, or willful misconduct under our terms and conditions. Any such damages must be reported to RoofMate within 7 days of service completion. Upon receiving a written report of damage, RoofMate will have 30 calendar days to inspect the damage. Following inspection, RoofMate reserves the right to either conduct repairs or arrange for repairs through a third-party contractor. This will address any damages proven to be the result of our negligence.

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Roof Cleaning Guarantee Terms

RoofMate offers a 10-year guarantee against moss regrowth on cleaned roof tiles, commencing from the date of service completion. This guarantee is valid only after full payment is received and will be issued via email along with the service receipt.

Guarantee Transfer: This guarantee may be transferred if the property is sold, but a written request for transfer must be submitted to RoofMate at least 30 days prior to the transfer of ownership. Failure to do so may result in the guarantee being voided.

Coverage Details:

• First 5 Years: RoofMate guarantees no moss regrowth. Any regrowth within this period will be addressed at our expense.

• Years 5 to 8: Minimal moss regrowth, not exceeding 10% of the initial coverage, is considered acceptable. Regrowth exceeding this level will be rectified at our expense.

• Years 8 to 10: A slight increase in moss regrowth is permissible, up to 20% of the original amount. Regrowth beyond this will be corrected at our expense.

• Post 10 Years: While the formal guarantee concludes, it is likely that the roof will remain largely free of significant moss regrowth beyond this period.

Guarantee Void Conditions:

• Application of chemicals, paints, solvents, or other treatments to the roof without RoofMate’s prior consent.

• Unauthorized repairs, modifications, or alterations to the roof.

• Use of non-recommended materials or methods for tile replacement or cement work.

• Neglect of routine maintenance advice provided by RoofMate.

Action on Regrowth: If moss regrowth is observed during the guarantee period, contact RoofMate promptly for assessment. We will devise a plan of action and undertake necessary corrections at our expense if the regrowth falls under the terms of this guarantee.

This guarantee does not cover the overall lifespan of the roof or any separate roofing repairs, which may have their own guarantees.

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Roofing 15 Year Workmanship Guarantee Terms

RoofMate guarantees the proper and complete execution of roofing works in accordance with manufacturer specifications, instructions, and good building practice. Should any defects arise due to poor workmanship within 15 years from the date of this guarantee, RoofMate commits to repairing or renewing the affected area at no additional cost to the client. This guarantee operates alongside and does not affect the client’s statutory rights.

Conditions Under Which Guarantee May Be Voided:

• Unauthorized Chemicals and Treatments: The application of chemicals, paints, solvents, or other treatments to the roof without RoofMate’s prior knowledge and written consent may void this guarantee.

• Unauthorized Work: Any work carried out on the roof area by persons not authorized by RoofMate, including but not limited to repairs, modifications, or alterations, without prior knowledge and written consent, may void this guarantee.

• Tile and Cement Work: Any tile replacements or cement works conducted without RoofMate’s prior knowledge and written consent may void this guarantee.

• Neglect of Maintenance Advice: Failure to adhere to verbal or written routine maintenance advice provided by RoofMate may result in this guarantee being voided.

Clients are encouraged to maintain open communication with RoofMate to ensure compliance with the terms of this guarantee and to secure the longevity and effectiveness of the roofing work.

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Roofing 5 Year Workmanship Guarantee Terms

RoofMate guarantees the proper and complete execution of roofing works, conforming to manufacturer specifications and adhering to good building practices. Should any defects attributable to poor workmanship arise within 5 years from the date of this guarantee, RoofMate will repair or replace the defective area at no cost to the client. This guarantee is provided without prejudice to the client’s statutory rights.

Conditions Under Which Guarantee May Be Voided:

Unauthorized Chemicals and Treatments: Applying chemicals, paints, solvents, or other treatments to the roof without RoofMate’s prior written consent may void this guarantee.
Unauthorized Work: Any unauthorized works on the roof area, including repairs, modifications, or alterations not approved by RoofMate, may void this guarantee.
Tile and Cement Work: Conducting tile replacements or cement works without RoofMate’s prior knowledge and written consent may void this guarantee.
Maintenance Neglect: Ignoring verbal or written maintenance advice provided by RoofMate may also void this guarantee.
Clients are encouraged to maintain open communication with RoofMate regarding any interventions or maintenance to ensure compliance with this guarantee and preserve the integrity of the roofing work.

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Payment Terms

Due Date and Methods: Payment is due upon completion of work unless prior alternative arrangements have been agreed upon and documented between the customer and RoofMate. Accepted payment methods include cash, bank transfer, and card payments. Please request card payments at least 7 days before the service to ensure availability of our card terminal machine.

Receipts and Guarantees: Receipts and any applicable guarantees will be issued within 14 days after payment is received. Please note that guarantees and receipts will not be issued until full payment has been made.

Late Payment: If payment is not made upon completion of service, or as per any agreed terms documented between the parties, a late payment fee of £95.00 will be charged. Additionally, interest will accrue on the overdue amount until payment is received.

Specific Payment Schedules: For arrangements like net 30 days, payment must be submitted by the end of the 30-day period. Payments overdue beyond this timeframe are subject to a £95.00 late payment fee plus applicable interest. Failure to settle the invoice within 30 days past due may lead RoofMate to initiate a civil claim to recover the outstanding debt, with any legal fees incurred added to the customer’s balance.

Consequences of Non-Payment: RoofMate reserves the right to refuse ongoing or future services to any client who is currently past due or who has been 30+ days past due on more than one occasion.

Cancellation Fee: If a customer cancels services last minute and our operators have already arrived at the service site, without reasonable prior notice from the customer, RoofMate reserves the right to charge a cancellation fee of 30% of the service amount. This charge is made to compensate for the scheduling and resource allocation already committed.

Legal and Contractual Compliance: This clause, along with the rest of our terms, does not affect your statutory rights and is legally binding. Any deviations from these terms must be agreed upon in writing by both parties.

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Acceptance of Terms

Agreement to Terms: By accepting a quotation, the customer acknowledges and agrees to adhere to all terms and conditions outlined in this agreement. Acceptance can be in writing, verbally, or through an electronic or digital means where the intent to accept is clear.

Authorization to Perform Work: The customer authorizes RoofMate to carry out the work as detailed in the provided quotation. This includes all specified actions necessary to complete the services in accordance with our standards and practices.

Release from Liability: The customer releases RoofMate from any liability for property damage unless such damage results directly from our negligence or willful misconduct. RoofMate is not liable for damages to loose materials, paint, wood, trim, windows, or any elements that were identified as damaged prior to service or discovered during the service.

Notification of Pre-Existing Damage: It is the customer’s responsibility to notify RoofMate of any pre-existing damages or concerns with the property prior to the commencement of work. This includes providing access to the property for a pre-service inspection if required.

Changes to the Scope of Work: Any changes to the scope of work after acceptance of the quotation must be agreed upon in writing by both parties. This may include adjustments to the pricing or the timeline based on the nature of the changes requested by the customer.

Cancellation Policy: Should the customer wish to cancel the service after accepting the quotation, RoofMate must be notified in writing at least [insert number] days prior to the scheduled start date. Cancellations made after this period may be subject to a cancellation fee as outlined in our Payment Terms clause.

Compliance with Laws and Regulations: RoofMate agrees to perform all services in compliance with applicable laws and regulations. The customer also agrees to comply with all local regulations and to obtain any necessary permits that may be required for the work to proceed.

By accepting a quotation from RoofMate, you affirm that you have read, understood, and agreed to all the terms and conditions presented in this agreement. This acceptance forms a binding contract enforceable by law.

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Should you have any concerns or queries with our terms then please don't hesitate to contact the team on 0800 448 0279 or via email: hello@roofmateuk.co.uk with the subject "Terms of Service".