Our Terms Of Service.
Here at RoofMate, we want all of our customers to understand our service expectations. We feel it is important to be fully informed on the services and our expectations. Please fully review and let us know if you have any questions or concerns about any information contained in our agreement. We will require you to verify that you've read and understood the terms and conditions agreement before we commence any work.
Description of Binding Agreement
These terms and conditions serve as a binding agreement between the property owner, hereby identified as “customer” and RoofMate and its owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that RoofMate provide to you are subject to the following terms and we reserve the right to update the terms and conditions any time without notice to you. You can review the Terms and conditions by clicking on the Terms and conditions links via our website, email communications or any other communications such as quote or invoice links.
Customer agrees to allow company on the property for the purposes of completing cleaning services requested. Customer understands that the cleaning service will be completed in the time-frame given during the quotation. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. Customer understands that the company will do their best to accommodate for a quick reschedule but have to work around other scheduled customers and weather. Company also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.
Customer agrees to allow company to utilize their residential water source via outdoor supply, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, customer agrees to inform the company and will avoid using any water during the cleaning service. If customer's water source is not sufficient for cleaning service, they must inform the company so they can adequately prepare.
RoofMate does not require the homeowner’s power as our equipment is powered by our own systems or ran on petrol / diesel. We do require that all outside electrical outlets and fixtures are shut off before arrival to complete cleaning service. We only require access to your outdoor tap for water. Company members are to inspect any water supply prior to cleaning to ensure there is no damage to area and inspection after. Per their required training, they must take before and after photos. RoofMate will not be held accountable for previously damaged taps/hoses etc. Client will be informed of any previously noted damage. RoofMate will not be held accountable for any issues within or outside the home that is not related to the cleaning service.
Risks and Releases of Liability Acknowledgement
RoofMate technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. RoofMate uses safe techniques with the use of low pressure on delicate surfaces such as wooden fascias, windows etc. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low grade building materials. Routine maintenance per manufacture’s recommendations on the homes surfaces, should be implemented by homeowners to avoid any potential defects. Prior to cleaning the roof any areas of concern need to be addressed by the homeowner to insure a watertight seal. This will prevent damage from occurring. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.
On the date of service, the company will note any pre-existing damage and take photos of any noted damage. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the customer can see the damage and acknowledge its existence.
Customer understands that the company has set procedures to ensure plant life around the area of cleaning is protected. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life will recover or if it has been killed. Company will then determine plan of action after evaluation of plant life.
Roof Cleaning acknowledgement
Customer understands that any existing damage, cracked tiles, loose cement or any other flaws in the roofing system may be more noticeable and apparent during or after cleaning. RoofMate operatives will take photos where possible of any clearly visible damage prior to commencing the works. When the roof is covered with debris, those flaws may not stand out as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the customer during pre-inspection or during cleaning process. Customer understands that the company may not find every flaw and is not reliable if it is more noticeable after cleaning unless it is found to be of negligence on company end. Customer also understands if we do a site unseen quote based off provided photos or use of google maps software, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen quotation, customer understands we are not liable for any unacknowledged flaw and will do our best to point this out at date of cleaning. Customer understands that all of our operators have relevant roofing experience and knowledge, RoofMate's roof cleaning service includes limited minor repair work as stated in your quote, any repairs required beyond your quote will be noted to you and an on-site quotation will be given for the works or if customer prefers we can simply just give our expert advice. If Customer requires and confirms that RoofMate should carry out any additional work, we will endeavor to carry out such work on same day where possible, however we may have to schedule the works for the next available business day if necessary. Customer understands that although every precaution and effort is taken by our experienced operatives to leave the site clean and tidy (most cases left cleaner than when we started!) that some small reminiscence of the cleaning works may become apparent after completion of service, customer shall allow at least 14 days to allow weathering to take it's course and property should return to condition before the service. Customer understands that RoofMate operators are not "window cleaners" and although every effort is taken to ensure windows are left spotless that in some cases you may notice dried beads of water, it is the customer's responsibility to have windows cleaned by a third party if required unless RoofMate offers to compensate for this. Customer also understands that our roof treatment system is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof. Our treatment system will also not cause any harm or damage to the surrounding plant life, environment or wildlife. It should be noted that out treatment is harmful to fish and therefore customer shall notify us of any ponds, lakes, tanks etc. on the property so that we can adequately prepare and ensure no harm is caused. Customer understands that they must shut off all outside electrical outlets and fixtures prior to service.
On the Day of the Service:
Please have an outdoor water tap supply activated and accessible.
Please have all windows and doors shut tightly.
Please ensure you have shut off all outside electrical outlets and fixtures prior to arrival.
Please have all pets inside before and during cleaning.
Please clear the work areas of all items and remove all sensitive materials from the areas being cleaned such as flags, doormats, and vehicles. (we will do our best to assist moving plants, furniture etc. on day of service).
Please avoid using water during the cleaning service to ensure no loss of pressure or volume.
Please ensure you have notified any neighbours of the works so they are aware of noise, mess etc. on the day. We will ensure that any neighbouring property is left clean and tidy before we leave site.
Content Release & Use
Customer agrees to allow RoofMate to utilize any photos, videos, reviews or descriptions of the property in the context of advertising for the company. The company will use these photos, videos or descriptions without any compensation to the customer. The media will be solely used for advertising and training purposes. The customer agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names.
If Any Damage Occurs
RoofMate will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported to RoofMate within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that was result of negligence.
Our roof cleaning service is backed up with our industry respected 10 year guarantee. This guarantee guarantees no moss regrowth and is valid for a period of (10) ten years from date of service completion. This guarantee may also be transferred in the event of property sale etc. however customer must request this and get written confirmation from RoofMate at least 30 days before transfer otherwise guarantee may be voided. Customer understands that guarantee will only be issued once full payment has been received and will be issued along with receipt via email.
Customer understands that our roof cleaning guarantee only guarantees against the regrowth of moss on your roof tiles and does not in any way guarantee the roof itself. Any additional roofing/repair works will carry their own separate guarantee(s).
It should be noted that every property environment is different and therefore we have reasonably set out the below limits in which we will honour our guarantee:
- RoofMate guarantees absolutely no moss regrowth (0%) within the first (5) five years of your guarantee.
- From year (5) five to year (8) eight of your guarantee, you may or may not notice small signs of moss regrowth (this will be in extreme environments in most cases and is highly likely that your roof will be looking just as good as we left it!) this shall be no more than (10%) of what was originally there before service. If noticeably more than (10%) RoofMate will rectify at own cost.
- From year (8) eight to year (10) ten a small amount more of moss regrowth may or may not reappear, this shall be no more than (20%) of what was originally there before service. If noticeably more than (20%) RoofMate will rectify at own cost.
- After a period of (10) years your guarantee will cease, however it is highly likely that you should expect no major moss regrowth for a longer period.
Customer understands that the following may void guarantee:
- Should any chemicals, paints, solvents etc. be applied to the roof without our prior knowledge and consent then your guarantee may be voided.
- Should any person(s) carry out any works to the roof area without our prior knowledge or consent then your guarantee may be voided.
- Should any tile replacements or cement works be carried out without the use of a recommended treatment / additive from RoofMate or without our prior knowledge or consent then your guarantee may be voided.
- Should any verbal or written routine maintenance advice given be neglected and ignored by the customer then your guarantee may be voided.
If apparent moss regrowth appears on your roof within the (10) ten year period then you should inform RoofMate as soon as possible and we will determine a plan of action and rectify at own cost.
Payment is due upon completion of work unless other arrangements were made between the client and company. If a different arrangement occurs, this will be documented and confirmed by both parties. We accept forms of payment to include cash or bank transfer. (we also accept card payments but please request this at least 7 days before service so we can ensure our card terminal machine is equipped).
Customer understands that any relevant guarantee(s) along with receipts may not be issued until payment has been received. We aim to issue your receipt and guarantee(s) within 14 days of receiving payment.
If customer and company have a net 30 days’ payment schedule, customer must have payment submitted to company by 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of agreement, is subject to a 5% late fee. If payment is not received within 60 days past due, RoofMate reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the customer. RoofMate also reserves the right to refuse to continue business with a client who is currently past due, or who has been 60+ days past due more than once. This contract is binding.
Acceptance of Terms
By accepting a quotation, the customer agrees to all the terms and conditions in this agreement. You authorize RoofMate to do the work as specified on the quotation. You release our company from property damage unless it is caused by negligence or willful misconducts. RoofMate is not responsible for damage to loose material, paint, wood, trim or windows that was previously noted as damaged or found during the cleaning process.
Should you have any concerns or queries with our terms then please don't hesitate to contact the team on 0800 448 0279 or via email: with the subject "Terms of Service".