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Have you ever hired a tradesperson, only to find that they don’t show up when they said they would? Or worse still, don’t communicate or answer their phones at all? It can be incredibly frustrating for homeowners. But why does this happen? Let’s take a look at some of the reasons why tradespeople might not show up or communicate, and how RoofMate is different.
Lack of Clarity
Homeowners and tradespeople need to have clear expectations of each other in order to make sure everyone is on the same page. This means that both parties need a clear understanding of what the job entails and what needs to be done. If there is any confusion or lack of clarity, it can lead to miscommunication and misunderstandings which can lead to tradespeople not turning up when expected.
Busy Schedule
Sometimes life just gets in the way! Tradespeople are often juggling multiple jobs at once and if something unexpected comes up—such as a delay in supplies being delivered—then it can throw their whole day out of sync. An experienced tradesperson will always try to contact the homeowner as soon as possible if something like this happens so that an alternative plan can be put in place.
Lack of Experience
Hiring inexperienced tradespeople can result in delays due to them taking more time than expected on certain tasks. Unfamiliarity with certain materials or equipment may also cause issues if they are not prepared for it beforehand. It is important for homeowners to do thorough research before hiring anyone, as having an experienced professional who knows what they are doing will help ensure the job runs smoothly from start to finish.
At RoofMate, we understand how important customer service is when it comes to working with homeowners. We know how frustrating it can be when you hire someone who doesn’t show up or communicate properly—which is why we make sure our team always shows up when we say we will and provides top-notch customer service every step of the way. That’s just one reason why you should choose RoofMate for your roofing needs! Get in touch today for more information about what we offer.