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Our Privacy Policy


This privacy policy sets out how RoofMateUK uses and protects any information that you give RoofMateUK when you use or register for additional entries on this website.

RoofMateUK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We do not store credit card details nor do we share customer details with any third parties.

This policy is effective from 18th June 2018. (Last Updated 7th August 2023)


What we collect.

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers


What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use and retain the information in connection with a service we have provided you.

  • We may use the information to improve our products and services.

  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, only when you have opted in to receive marketing materials from us.

  • From time to time, we may also use your information to contact you for market research purposes or to leave us feedback where we have provided you with a service. We may contact you by email, phone, fax or mail.

  • We may use the information to customize the website according to your demographics and interests.



We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The General Data Protection Regulation came into force in 2018 at which point the law surrounding cookie consent changed. When you first visited this site, we asked you to give your explicit consent to allow cookies for the purposes stated above. You also had the opportunity to opt out of accepting cookies. Even if you have given your explicit consent to accept cookies, you can change your preference at any time by clicking here. You can also set your browser to “Do Not Track browser requests” by clicking here.

For more information about cookies, please see


Links to other websites.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information.

Information that we acquire from or about you will be treated as confidential and will not be disclosed, other than in the normal course of performing services on your behalf, unless your consent has been obtained, the information is required by a court of competent jurisdiction or it is already in the public domain. It may be disclosed to regulatory bodies for the purposes of monitoring and/or to our internal group compliance function for monitoring with any regulatory rules or codes. It will be necessary to verify who you are through a series of questions, and that you have a right to discuss the details of a specific client, before any confidential information can be divulged.

Where we have been given your explicit consent, we may pass on any information you provide to us to other companies in order to advise you of products and services that you have expressed an interest in, to obtain quotations, process your application, or to obtain information that you request. We will keep your records for as long as is necessary in relation to a service we have provided (this is normally for the same duration as our guarantee periods which can be 5, 10 or 15 years), where we haven't provided you with a service your information is only kept for 12 months before being permanently destroyed. Except for the reasons described above, we will not pass the information supplied to any third parties without your consent. Information is kept safely on secured digital devices and sometimes physical copies are made where necessary to provide you with a service, once we no longer require your information all copies are permanently destroyed, including any back-up data.

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. For commercial customers a small admin fee may be payable. If you would like a copy of the information held on you please email us on

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

To opt out of our mailing list and have your information deleted from our database, please undertake the following: send an email to with the subject “Removal from the mailing list”. In this email please detail all email addresses you wish to be removed/deleted. We will then delete all your information from our database.


Comments and Questions

If you have any questions about our Privacy Policy, the practices of this site or your dealings with this web site, please contact us by writing to

Your use of this Website signifies that you consent to our Privacy Policy as described in this document. RoofMateUK reserves the right to change or update our Privacy Policy at any time by notifying visitors of the existence and location of the new or revised Privacy Policy. This Privacy Policy was last updated in August 2023. If you have additional questions about this web site, please contact us.

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