Our Privacy Policy

This privacy policy sets out how RoofMate Ltd uses and protects any information that you give us when you use this website, engage with our services, or register for additional entries.

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RoofMate is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, you can be assured that it will only be used in accordance with this privacy statement.

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We may update this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

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We do not store credit card details, nor do we share customer details with any third parties unless explicitly required for service delivery or legally obligated to do so.

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This policy is effective from 18th June 2018. Last updated: 7th August 2025

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What we collect

We may collect the following information:

• Name and job title

• Contact information including email address and phone number

• Demographic information such as postcode, preferences and interests

• Property-related information for survey, quotation, or project purposes

• Photographs of roofing or property features as part of surveys, quotations, or works

• Other information relevant to feedback, customer surveys, or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. Specifically, we may use and retain your information for the following reasons:

• Internal record keeping

• Carrying out a service or project on your behalf

• Improving our products and services

• Following up on surveys, reviews, or project completion feedback (phone/email)

• Responding to enquiries, complaints, or legal obligations

• Customising the website based on your interests

Important: RoofMate does not conduct SMS or email marketing and will not use your information for direct marketing unless you have explicitly opted in to receive promotional content (e.g. seasonal offers via newsletter opt-in).

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Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Any data handled remotely (i.e., outside the office) is accessed exclusively through secure company-managed laptops, phones, and encrypted cloud-based systems. Staff accessing such data are trained in secure data handling procedures.

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How we use cookies

A cookie is a small file that asks permission to be placed on your device’s hard drive. Once accepted, it helps analyse web traffic and personalise your experience.

We use traffic log cookies to identify which pages are being used to help us improve our website based on user needs. These are only used for statistical purposes and do not give us access to your device or personal information beyond what you voluntarily share.

You can choose to accept or decline cookies. Most browsers accept them automatically, but you can modify your settings to decline if you prefer.

When you first visit this website, you were asked to provide consent to cookie use. You may change your preferences at any time via your browser settings or opt-out options. For more information, visit www.allaboutcookies.org.

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Links to other websites

Our website may contain links to other sites of interest. However, once you leave our site, we do not control those external websites and are not responsible for the protection of any data you provide to them. You should always read the privacy policy of the destination site.

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Controlling your personal information

Information that we acquire from or about you will be treated as confidential and will not be disclosed, other than in the normal course of performing services on your behalf, unless your consent has been obtained, the information is required by a court of competent jurisdiction, or it is already in the public domain. It may also be disclosed to regulatory bodies for compliance purposes or to our internal compliance team.

Where necessary for the performance of a contract, we may pass relevant information (such as your name, address, contact details, and site requirements) to trusted third parties, including:

• Suppliers (e.g. material manufacturers and distributors)

• Scaffolders and access providers

• Waste management services

• Subcontractors or delivery partners involved in your specific project

• Warranty providers or trade bodies (where required for certification or guarantees)

These partners are only provided with the minimum necessary information and are expected to handle your data in compliance with UK data protection laws.

Except for the reasons described above, we will not pass your information to any third party without your consent.

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Retention & Deletion

• If we have provided you with a service, your data will be kept for the duration of your guarantee period (typically 5, 10, or 15 years).

• If no service was completed, your data will be retained for up to 12 months before being securely deleted.

• All data is stored on secure devices and cloud systems. Where physical documentation is required (e.g. paper quotes), it is stored securely and destroyed when no longer needed.

 

Your rights (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request erasure (also known as ‘the right to be forgotten’)

• Object to or restrict processing under certain conditions

• Lodge a complaint with the ICO if you believe we’ve mishandled your data

You may request details of personal data we hold about you by emailing hello@roofmateuk.co.uk. We reserve the right to charge a reasonable admin fee for complex or repetitive requests, particularly from commercial entities.

We reserve the right to decline any data subject access request (DSAR) that is clearly malicious or vexatious, in line with ICO guidance. Any such refusal will be properly documented and justified in accordance with applicable law.

 

Opting out and data deletion

If you wish to have your information removed, email hello@roofmateuk.co.uk with the subject line “Remove My Data.” Please include any relevant details (name, contact email, etc.) so we can process your request accurately.

 

Comments and Questions

If you have any questions about our Privacy Policy or how your information is handled, please email us at hello@roofmateuk.co.uk.

Your continued use of this website signifies your acceptance of this Privacy Policy. RoofMate reserves the right to revise this policy at any time. The latest version will always be available on this page.

 

 

 

 

Last updated: 7th August 2025